Privacy Policy

Last updated: 26^th June 2026

Website: www.cognaigen.co.uk

Company: Cognaigen Ltd

Cognaigen Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, register interest in our courses, attend webinars, enrol on training programmes, or use our services.

This policy has been prepared with reference to UK GDPR transparency expectations. The UK Information Commissioner’s Office says privacy information should be clear, concise, easy to understand, and explain what personal data is used, why it is used, the lawful basis, retention, rights and complaint routes.

1.Who we are

Cognaigen Ltd is a UK-based IT training and career development provider offering technology courses, webinars, mentoring, certification support and related career services.

For data protection purposes, Cognaigen Ltd is the data controller for the personal information we collect and use through this website and our services.

You can contact us about privacy matters at:

Email: admin@cognaigen.co.uk

Postal address: 128 City Road , London , UK EC1V 2NX

2.What personal information we collect

We may collect the following types of personal information:

Information you provide directly

This may include:

• Full name
• Email address
• Phone number
• Country or location
• Course interest
• Webinar registration details
• Enquiry message
• Payment or billing details
• Student registration information
• CV, career background or learning goals where you choose to provide them
• Communication records between you and Cognaigen
• Information collected automatically

When you use our website, we may collect limited technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Cookie and analytics information
• Website referral source
• Learning and course-related information

If you enrol on a course, we may collect:

• Attendance records
• Course progress
• Assessment or project submission details
• Certificate issue information
• Feedback and survey responses
• Support or mentoring notes

3.Why we use your personal information

We use your personal information for the following purposes:

The ICO advises organisations to explain the lawful basis relied on for each purpose of processing personal data.

4.Marketing communications

We may contact you with information about Cognaigen courses, webinars, offers, events and career support services where you have requested this, registered interest, or where we have a lawful basis to do so.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at admin@cognaigen.co.uk

We will not sell your personal information to third parties.

5.Cookies and analytics

Our website may use cookies and similar technologies to help the website work properly, understand visitor behaviour and improve user experience.

Cookies may be used for:

• Essential website functions
• Security
• Analytics
• Remembering preferences
• Marketing or advertising, where applicable

Where required, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings or cookie banner, where available.

6.Who we share your information with

We may share your personal information with trusted third parties where necessary to run our business and deliver our services. This may include:

• Website hosting providers
• Email and CRM platforms
• Payment processors
• Online learning platforms
• Webinar or video conferencing platforms
• Tutors, mentors or course administrators
• Accountants, legal advisers or professional consultants
• Regulators, law enforcement or public authorities where legally required
• Certification or awarding partners, where applicable and where you are informed

We only share information where necessary and expect our service providers to handle your data securely.

7.International transfers

Some of our service providers may process data outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place, such as using providers with recognised data protection protections or contractual safeguards.

8.How long we keep your information

We only keep your personal information for as long as necessary for the purpose it was collected.

Typical retention periods may include:

We may keep some information longer if required by law, for dispute resolution, fraud prevention, safeguarding business records or regulatory compliance.

9.How we protect your information

We take reasonable technical and organisational measures to protect your personal information. These may include:

• Secure website hosting
• Access controls
• Password protection
• Limited access to personal data
• Secure payment processing
• Regular review of systems and suppliers
• Staff or contractor confidentiality expectations

However, no website or online service can be guaranteed to be completely secure. You should also take care when sharing personal information online.

10.Your data protection rights

Under UK data protection law, you may have the following rights:

• The right to be informed about how your data is used
• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to complain to the ICO

The ICO guidance states that privacy notices should tell people about their information rights, including withdrawal of consent where consent is used, and how to complain if they have concerns.

To exercise your rights, contact us at:

Email: admin@cognaigen.co.uk

We may need to verify your identity before responding to your request.

11.Children and young learners

Cognaigen’s services are mainly intended for adult learners, graduates, professionals and career changers. If we offer services to learners under 18, we will take additional care to ensure privacy information is clear, accessible and appropriate.
The ICO advises that privacy information for children should be clear and accessible.

12.Third-party links

Our website may contain links to third-party websites, platforms or resources. We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information.

13.Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

14.Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.
You also have the right to complain to the UK Information Commissioner’s Office.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113